Frequently Asked Questions

It means the brand is legally registered in the EU/EEA and the majority of their value-added manufacturing happens within Europe. We check tax IDs and registration papers for every vendor.

Most orders arrive within 3-7 business days. Since items ship from the maker's workshop, local orders are much faster than cross-border ones.

Yes, you can cancel an order as long as it hasn't been shipped by the vendor. After shipping, you must follow the return process.

We ship to almost all areas in the Eurozone. Remote islands may have a small shipping surcharge which is calculated at checkout.